FAQs

  • Category:
  • Products

Absolutely. The safety and health of our customers are our priority. All our products are manufactured with body-safe materials. We always recommend using water-based lubricants to preserve the quality of the material, especially with silicone toys.

  • Category:
  • Products

Most of our rechargeable products include their own USB charging cable in the packaging. You will only need to connect it to a USB port (such as on a computer) or use a standard 5V cell phone wall adapter. If the product is battery operated, this information will be described on the product page.

  • Category:
  • Products

To keep your products clean and in perfect condition, wash them with soap and water, then gently dry them with a clean towel. We recommend doing this before and after use. Don't worry, products marked as "water resistant" are water resistant.

  • Category:
  • Orders and Shipments

We currently ship to mainland Portugal, Spain, France, Germany, the United Kingdom, and Italy.

We are working to have new shipping locations soon!

  • Category:
  • Orders and Shipments

All our shipments have an estimated delivery time of between 24 and 72 hours, depending on the location.

  • Category:
  • Orders and Shipments

Shipping costs are calculated at checkout and depend on the selected shipping location.

  • Portugal 5.99 EUR
  • Spain 5.99 EUR
  • France 8.99 EUR
  • Germany 8.99 EUR
  • United Kingdom 15.99 EUR
  • Italy 8.99 EUR
  • Category:
  • Orders and Shipments

All orders are shipped in completely unmarked cardboard boxes, with no Pecadinho logos, designs, or references to the contents on the outside, ensuring that no one (neighbors or delivery drivers) knows what's inside.

  • Category:
  • Orders and Shipments

As soon as your order leaves our warehouse, you will receive an email with the tracking code and a direct link to track the delivery on the carrier's website. You can also check the status in your customer area on our website.

  • Category:
  • Orders and Shipments

We accept returns within 14 days of receipt, provided the original packaging is sealed and undamaged . Due to the intimate nature of our products and for strict hygiene and public health reasons, we cannot accept returns of products whose packaging has been opened or the security seal broken , unless it is a manufacturing defect.

  • Category:
  • Orders and Shipments

We are very sorry! If you detect any malfunction, please contact us through the returns and warranty page, filling in all the requested information. We will resolve the situation as quickly as possible (repair, replacement or refund), under legal warranty.

  • Category:
  • Payments

We accept Visa, Mastercard, MBWay, Apple Pay, Google Pay, PayPal, and PayShop payments.

We do not accept bank transfers, checks, or other payment methods not listed here.

  • Category:
  • Payments

Yes, 100% secure . Our website uses SSL encryption (the green padlock in the address bar) to protect all your data. Furthermore, payments are processed by certified external entities; we do not store your credit card details.

  • Category:
  • Payments

Discretion continues with the payment. On your bank statement, the purchase will appear discreetly identified as IfThenPay or RM , without any mention of "Pecadinho" or the nature of the products.

  • Category:
  • Payments

Our store processes payments in Euros (€). If your card is in another currency, the conversion will be done automatically by your bank at the day's exchange rate.

  • Category:
  • Privacy

We only collect the strictly necessary data (such as name, address, CPF [Brazilian tax ID], and email) for three purposes:

  1. Process and ship your order correctly.
  2. Issue the legally required invoice (mandatory by law).
  3. We will keep you informed about the delivery status. We respect the GDPR and never sell your data to third parties.